I’ve said for years that AI will take over from HR one day and honestly, I don’t think that’s a bad thing.  AI will simplify processes so HR can focus on people skills, the things a robot and machine will never be able to do.  Well definitely not soon anyway! 

One of those more people focussed elements of our job is creating values for organisations.  Values are nuanced, the intangibles made, well tangible. Often created for companies that don’t want to be corporate but need a shared purpose to drive towards. So can Chat GPT do this work? 

We tried it and found it doesn’t do a bad job but it misses so much as we suspected.  We asked it to tell us what it thought and here’s what it said:

“Values are a crucial component of any organisation. They define the character and identity of a company and can help align the actions of employees with the goals and mission of a business.  However, the values that are designed by Chatbots of AI systems may not be able to accurately reflect the complex nuances of human experience.  Here are a few reasons why values should be designed by humans, not Chatbots.

Values are grounded in human experience.  Values are essentially a set of guiding principles that reflect the beliefs, priorities and goals of a group of perspectives, needs and aspirations of individuals.  Chatbots, on the other hand, lack the empathy and understanding required to identify with and respond to the diverse range of human experiences and perspectives.

Values are the foundation of organisational culture.  When a company’s values align with the beliefs and aspirations of its employees, it creates a strong sense of purpose, identity and belonging, allowing humans to understand how they relate and how they add to the community in that organisation.  This is essential to fostering a positive and productive workplace culture.  Creating values that resonate with employees requires human understanding and empathy, which Chatbots lack. 

Values require creativity and innovation.  To create meaningful values that inspire and motivate employees, organisations must be creative and innovative. If the information fed to chatbots is fed by humans without this mindset you’ll only get the same results. This means all businesses will result in the same values. Not ideal!”

So perhaps the bot itself can tell you, that experience, knowledge, empathy and emotional intelligence can’t be replaced when it comes to values or people needs.  What HR has to do is evolve. We need people skills and not process skills…

If you'd like help writing your values, bringing them together or putting them into your processes, give us a shout. We'd love to help you through our old fashioned human to human, face to face approach! Give us a call on 01926357355 or drop us an email to info@freshseed.co.uk